Terms of service
OVERVIEW
Welcome to Zoratale! The terms "we", "us" and "our" refer to Zoratale.
Zoratale operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a shopping experience (the "Services"). Zoratale is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any minor dependents under your supervision to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing products we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information.
You represent and warrant that all information you provide to us is correct, current, and complete and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account. You may not transfer, sell, assign, or license your account to another person without our permission.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, colors, packaging, product appearance, and other visual representations may differ from how they appear on your screen due to your device, display settings, and configuration.
We do not warrant that the appearance of any product will be exactly the same as depicted or rendered on our website.
All product descriptions, prices, availability, ingredients, packaging, and other information are subject to change at any time without notice, to the extent permitted by applicable law.
We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction.
Dietary Supplement Information
Zoratale products are dietary supplements and are intended for use in accordance with the directions provided on the applicable product label.
The information provided on our website, product packaging, advertisements, social media, reviews, testimonials, videos, emails, or other materials is provided for general informational purposes only.
Our products and the information provided about them are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual experiences and results may vary. Any testimonials, reviews, before-and-after images, videos, customer statements, or other examples of customer experiences reflect individual experiences and are not guarantees that you will achieve the same or similar results.
You should consult a qualified healthcare professional before using a dietary supplement if you are pregnant, nursing, have a medical condition, are taking prescription medication, or have questions regarding whether a product is appropriate for you.
Zoratale products are not intended to replace a balanced diet, healthy lifestyle, or medical treatment.
Always read and follow the product label and directions before use.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase a product from Zoratale.
Zoratale reserves the right to accept or decline your order for any reason at our discretion. Your order is not accepted until Zoratale confirms acceptance.
We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as Zoratale may be unable to accommodate cancellation or modification requests after an order has been processed.
In the event that we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.
Your purchases are subject to our applicable Return & Refund Policy, including our 60-Day Risk-Free Guarantee where applicable.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, unauthorized distribution, or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice.
The price charged for a product will be the price in effect at the time the order is placed and will generally be reflected in your order confirmation.
Unless otherwise expressly stated, posted prices may not include applicable taxes, shipping charges, handling charges, customs duties, or import charges.
Prices posted in our online store may differ from prices offered through third parties or other sales channels.
We may offer promotions from time to time that are governed by separate promotional terms. If there is a conflict between promotional terms and these Terms of Service, the promotional terms will govern with respect to that promotion.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases.
You agree to promptly update your account and other information, including your email address and payment information, so that we can complete transactions and contact you when necessary.
You represent and warrant that:
- The payment information you provide is true, correct, and complete;
- You are authorized to use the payment method provided;
- Charges incurred by you will be honored by your payment provider; and
- You will pay all applicable charges, including shipping, handling, taxes, and other applicable fees.
Payment Disputes and Chargebacks
If you initiate a chargeback or payment dispute with your bank, credit card provider, payment processor, or other financial institution, the matter may be handled through the applicable dispute process.
We encourage customers to contact us at support@zoratale.com before initiating a payment dispute so that we have an opportunity to review and potentially resolve the issue directly.
If a payment dispute concerning a transaction is resolved in favor of Zoratale, that decision will be treated as the resolution of the dispute concerning that transaction, and we will not issue an additional refund for the same transaction.
If a dispute is resolved in favor of the customer, any refund, reversal, or other outcome will be handled in accordance with the decision and procedures of the applicable payment provider or financial institution.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, supply chain disruptions, or other events outside our reasonable control.
Delivery times may vary depending on your location and the shipping method selected.
Once products are transferred to the shipping carrier, title and risk of loss pass to you to the extent permitted by applicable law.
For additional information regarding shipping, please review our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
The Services, including but not limited to our trademarks, brand names, logos, product names, text, displays, images, graphics, product photography, videos, designs, reviews, and other content, are owned by or licensed to Zoratale and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal and non-commercial use only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or otherwise exploit any material from the Services without our prior written permission.
Nothing in these Terms grants you any license or right under any patent, trademark, copyright, or other intellectual property owned by Zoratale or any third party.
Unauthorized use of the Services or our intellectual property may violate applicable intellectual property laws.
All rights not expressly granted are reserved by Zoratale.
The Zoratale name, logos, product names, designs, and slogans are trademarks or intellectual property of Zoratale or its licensors and may not be used without prior written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools offered by third parties.
We do not necessarily monitor or control these tools and provide access to them on an "as is" and "as available" basis without warranties, representations, or conditions of any kind.
Any use of optional third-party tools is entirely at your own risk and discretion.
You should review and understand the applicable terms provided by the relevant third-party provider before using such tools.
Any new features, services, tools, or resources introduced through the Services may also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to websites, services, materials, or functionality operated by third parties.
We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites or services.
If you choose to access a third-party website, you do so at your own risk.
We are not responsible for harm, damages, losses, or issues arising from your access to or use of third-party websites, products, services, or content.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Zoratale is powered by Shopify, which enables us to provide the Services to you.
However, sales and purchases made through our store are made directly between you and Zoratale.
Shopify is not responsible for any aspect of any sale or purchase between you and Zoratale, including any injury, damage, loss, refund issue, or other matter relating to products purchased from Zoratale.
To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or relating to your purchases and transactions with Zoratale.
SECTION 10 - PRIVACY
Our Privacy Policy describes how we collect, use, and disclose your personal information.
By using the Services, you acknowledge that your information may be collected and processed in accordance with our Privacy Policy.
Because the Services are powered by Shopify, Shopify may collect and process information relating to your access to and use of the Services in order to provide and improve its services.
Information submitted through the Services may be transmitted to and shared with Shopify and other service providers as necessary to provide the Services.
Please review our Privacy Policy for additional information.
SECTION 11 - FEEDBACK, REVIEWS, AND USER CONTENT
If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, testimonials, proposals, plans, images, videos, or other content to us ("Feedback"), you grant Zoratale a worldwide, royalty-free, sublicensable, transferable, and perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise use such Feedback for business and commercial purposes.
You represent and warrant that you have the necessary rights to submit such Feedback.
You also represent and warrant that any Feedback you submit does not violate the rights of another person or entity.
We are under no obligation to:
- Maintain Feedback in confidence;
- Pay compensation for Feedback; or
- Respond to Feedback.
We may, but are not obligated to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, misleading, defamatory, abusive, obscene, or otherwise objectionable.
You are solely responsible for Feedback that you submit.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product availability, shipping charges, transit times, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders where information is inaccurate, to the extent permitted by applicable law.
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not access or use the Services:
- For any unlawful or malicious purpose;
- To violate any applicable law or regulation;
- To infringe upon the intellectual property rights of Zoratale or others;
- To harass, abuse, threaten, defame, or harm another person;
- To transmit false or misleading information;
- To send spam, unsolicited promotional material, or other unauthorized communications;
- To impersonate another person or entity;
- To interfere with another person's use of the Services;
- To upload or transmit viruses, malware, or other malicious code;
- To reproduce, duplicate, copy, sell, resell, or exploit the Services without authorization;
- To collect or track personal information of others without authorization;
- To use automated systems, bots, spiders, scraping tools, or similar methods to access or extract information from the Services without our authorization; or
- To interfere with, bypass, or circumvent security or access restrictions.
We reserve the right to suspend or terminate access to the Services if we determine that you have violated these Terms.
SECTION 14 - AGENTS AND AUTOMATED ACCESS
If you use, enable, or cause automated software, artificial intelligence systems, bots, or other agents to access or interact with the Services, you remain responsible for that access and activity.
You may not use automated means to access, scrape, extract, reproduce, or interfere with the Services unless expressly authorized by Zoratale.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and products are provided on an "as is" and "as available" basis to the maximum extent permitted by applicable law.
We do not guarantee that the Services will be uninterrupted, secure, error-free, or available at all times.
Except where otherwise required by applicable law, Zoratale makes no warranties, express or implied, regarding the Services or products.
Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.
SECTION 16 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Zoratale and its affiliates, officers, directors, employees, agents, contractors, licensors, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of the Services or products purchased through the Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
SECTION 17 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Zoratale, its affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, and Shopify from claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from:
- Your breach of these Terms;
- Your violation of applicable law;
- Your violation of the rights of another person or entity; or
- Your misuse of the Services.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms, and the validity and enforceability of the remaining provisions shall not be affected.
SECTION 19 - WAIVER AND ENTIRE AGREEMENT
The failure of Zoratale to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with any policies incorporated by reference, constitute the entire agreement between you and Zoratale regarding your use of the Services and supersede prior agreements, communications, and understandings relating to the Services.
SECTION 20 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent, subject to applicable law.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide products or Services shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which Zoratale is headquartered, without regard to conflict-of-law principles.
Where required by applicable law, mandatory consumer protection laws applicable to you may continue to apply.
SECTION 22 - HEADINGS
The headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You may review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website.
Where required by applicable law, we will provide notice of material changes.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Zoratale
support@zoratale.com