Refund policy
At Zoratale, we want you to feel confident trying our products. That's why we offer a 60-Day Risk-Free Guarantee.
You have 60 days from the date your order is delivered to contact us regarding a return or refund request.
60-Day Risk-Free Guarantee
If you're not completely satisfied with your Zoratale Cutting Mix, contact us within 60 days of receiving your order.
Our 60-Day Risk-Free Guarantee applies even if you have opened and tried the product.
To start a return or refund request, contact us at support@zoratale.com with your order number and the email address used to place your order.
Depending on the circumstances of your request, we may provide return instructions or request additional information before processing a refund. Please do not send products back without contacting us first, as items returned without prior authorization may not be accepted.
Refund eligibility and any return requirements will be confirmed by our support team after reviewing your request.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at support@zoratale.com. Please include your order number and, where possible, photos of the issue so we can review the situation and make it right.
Changes or Cancellations
Once an order has been processed or shipped, we may not be able to cancel or modify it.
If you need assistance with an order, contact support@zoratale.com as soon as possible and we'll do our best to help.
Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your bank, credit card provider, or payment processor, the matter may be handled through the applicable dispute process.
If the payment provider or financial institution resolves the dispute in favor of Zoratale, that decision will be treated as the resolution of that payment dispute and we will not issue an additional refund for the same transaction.
If a dispute is resolved in favor of the customer, any refund or reversal will be handled according to the decision and procedures of the relevant payment provider or financial institution.
We encourage customers to contact support@zoratale.com before initiating a payment dispute so that we have an opportunity to help resolve any issue directly.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have applicable cancellation or withdrawal rights under local law.
To request a cancellation or return, contact us at support@zoratale.com before sending any products back.
Please note that certain rights and exceptions may apply to consumable or sealed products, particularly where products have been opened after delivery, as permitted under applicable law.
Refunds
Once your refund request has been reviewed and approved, we will notify you by email.
Approved refunds will be issued to your original payment method. Please allow up to 7 business days for us to process an approved refund. Your bank, credit card provider, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@zoratale.com.
Contact Us
For any questions regarding returns, refunds, or your order, contact us at: